CUSTOMER CARE REPRESENTATIVE

Dayton Roger's; Delaware; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary and benefits

Growth opportunities

Positive work environment

Ongoing training and development

Job summary

Dayton Roger's is seeking a Customer Care Representative to provide exceptional service to clients. This remote, full-time role serves as the first point of contact for inquiries and works with our team to ensure timely, satisfactory resolutions.

You will handle calls, process orders, maintain product knowledge, follow up on issues, and contribute to process improvements. A high school diploma and 1-2 years in customer service are required; weekend/holiday availability may be needed.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience, preferably in a call center or similar environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and experience with customer service software is a plus.
• Positive attitude and ability to remain calm and professional in difficult situations.
• Willingness to work flexible hours, including weekends and holidays, if needed.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Process orders, returns, and exchanges accurately and efficiently.
• Investigate and resolve customer complaints or issues, escalating to the appropriate department if necessary.
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Collaborate with team members to improve processes and procedures for better customer service.
• Keep detailed records of customer interactions and transactions.
• Follow up with customers to ensure their concerns have been addressed and resolved.
• Provide feedback to management on customer trends and areas for improvement.

Skills

Customer service

Communication

Problem solving

Team collaboration

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

Position: Customer Care Representative

Job Type: (Remote)

Dayton Roger's Contract is a leading provider of contracting services for commercial and residential properties in the Dayton area. We pride ourselves on providing high-quality work and exceptional customer service to our clients. As we continue to grow, we are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative.

Job Summary

As a Customer Care Representative, you will be responsible for providing excellent customer service to our clients. You will serve as the first point of contact for any inquiries or concerns and will work closely with our team to ensure prompt and satisfactory resolution. This is a full-time, permanent position with opportunities for growth and advancement within the company.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Maintain a high level of product knowledge to effectively address customer questions and concerns
• Process orders, returns, and exchanges accurately and efficiently
• Investigate and resolve customer complaints or issues, escalating to the appropriate department if necessary
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty
• Collaborate with team members to improve processes and procedures for better customer service
• Keep detailed records of customer interactions and transactions
• Follow up with customers to ensure their concerns have been addressed and resolved
• Provide feedback to management on customer trends and areas for improvement

Qualifications

• High school diploma or equivalent
• 1-2 years of customer service experience, preferably in a call center or similar environment
• Excellent communication skills, both verbal and written
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and experience with customer service software is a plus
• Positive attitude and ability to remain calm and professional in difficult situations
• Willingness to work flexible hours, including weekends and holidays, if needed

We Offer

• Competitive salary and benefits package
• Opportunities for growth and advancement within the company
• A positive and supportive work environment
• Ongoing training and development opportunities

If you are passionate about providing exceptional customer service and are looking for a long-term career opportunity, we would love to hear from you.