CUSTOMER CARE REPRESENTATIVE

Dayton Roger's; North Dakota; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Retirement plan with company match

Career development and advancement

Job summary

Dayton Roger's Contract is seeking a Customer Care Representative to serve as the main point of contact for client inquiries, requests, and issues. You will respond to calls and emails, provide accurate service information, and ensure customer satisfaction while maintaining professional relationships.

The ideal candidate has 1–2 years in customer service, strong communication and problem-solving skills, and the ability to work independently or with a team.

Qualifications

• 1–2 years in customer service or related field
• Proficient written and verbal communication
• Ability to remain calm and professional in high-stress situations
• Proficient in Microsoft Office and basic computer applications
• Ability to work independently and in a team environment

Responsibilities

• Answer incoming calls and emails promptly and professionally
• Provide accurate information about services and resolve questions
• Handle customer complaints and escalations with empathy
• Document interactions and maintain records
• Collaborate with other departments to resolve issues
• Identify and suggest process improvements to enhance experience
• Maintain strong product/service knowledge to assist customers
• Aim to meet or exceed satisfaction metrics
• Proactively gather customer feedback for improvements

Skills

Customer service

Communication

Problem solving

Team player

Microsoft Office

Education

High school diploma

Some college coursework

Tools

CRM software

Job description

Position: Customer Care Representative

Job Type: (Remote)

Dayton Roger's Contract is a leading provider of contract services for businesses in the Dayton area. Our company prides itself on delivering exceptional customer service and building strong relationships with our clients.

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative.

Job Summary

As a Customer Care Representative, you will be responsible for providing excellent customer service to our clients. You will serve as the main point of contact for all customer inquiries, complaints, and requests. Your main goal will be to ensure that our customers are satisfied with our services and to maintain a positive relationship with them.

Key Responsibilities

• - Answering incoming calls and responding to customer emails in a timely and professional manner
• - Providing accurate information about our services and addressing any questions or concerns that customers may have
• - Resolving customer complaints and escalations with empathy and professionalism
• - Documenting all customer interactions and maintaining accurate records
• - Collaborating with other departments to ensure timely and effective resolution of customer issues
• - Identifying and implementing process improvements to enhance the customer experience
• - Maintaining a high level of product and service knowledge to effectively assist customers
• - Meeting and exceeding customer satisfaction goals and performance metrics
• - Proactively reaching out to customers to gather feedback and identify areas for improvement

Qualifications

• - High school diploma or equivalent; some college coursework preferred
• - 1-2 years of experience in customer service or a related field
• - Excellent communication skills, both written and verbal
• - Strong problem-solving and conflict resolution abilities
• - Ability to remain calm and professional in high-stress situations
• - Proficient in Microsoft Office and other computer applications
• - Ability to work independently and in a team environment
• - Strong time management and organizational skills
• - Willingness to work occasional evenings or weekends as needed

Benefits

• - Competitive salary
• - Health, dental, and vision insurance
• - Paid time off and holidays
• - Retirement savings plan with company match
• - Career development and advancement opportunities