Call Center/Outreach Center Coordinator

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; Burbank (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is seeking a friendly and professional Call Center Representative to join the team in Burbank, CA. This role involves taking inbound and outbound calls, identifying customer needs, and providing effective solutions. The ideal candidate will possess excellent communication skills, stay calm under pressure, and be computer savvy. Prior experience in a call center or similar role is preferred, along with a high school diploma/GED.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Friendly and professional demeanor is essential.
• Computer savvy with time management skills.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Use best practices in customer service techniques.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Benefits

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Training & development

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team in the City of Burbank, CA. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively