Call CenterOutreach Center Coordinator

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; Burbank (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A non-profit organization in Burbank, CA is seeking a Call Center Representative to manage inbound and outbound calls. Candidates should have strong phone communication skills, be friendly and organized, and able to provide effective customer service solutions. Qualifications include a high school diploma and preferred experience in similar roles. This position offers an opportunity to enhance customer relations and contribute to educational initiatives.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Understanding of active listening techniques.
• Ability to work well under pressure.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Upsell products and services when appropriate.
• Document all customer interactions.

Skills

Friendly

Computer savvy

Calm under pressure

Excellent phone communication

Organizational skills

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team in the City of Burbank, CA.

In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively