Customer Outreach Call Center Coordinator

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; Burbank (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A non-profit organization in Burbank, CA is seeking a Call Center Representative to manage inbound and outbound calls. Candidates should have strong phone communication skills, be friendly and organized, and able to provide effective customer service solutions. Qualifications include a high school diploma and preferred experience in similar roles. This position offers an opportunity to enhance customer relations and contribute to educational initiatives.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Understanding of active listening techniques.
• Ability to work well under pressure.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Upsell products and services when appropriate.
• Document all customer interactions.

Skills

Friendly

Computer savvy

Calm under pressure

Excellent phone communication

Organizational skills

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

A non-profit organization in Burbank, CA is seeking a Call Center Representative to manage inbound and outbound calls. Candidates should have strong phone communication skills, be friendly and organized, and able to provide effective customer service solutions. Qualifications include a high school diploma and preferred experience in similar roles. This position offers an opportunity to enhance customer relations and contribute to educational initiatives.