Call Center Representative

Sew Eyes Inc; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Training & development

Competitive Compensation

Job summary

A customer service-oriented company in New York, NY is seeking a Call Center Representative to manage inbound and outbound calls. The successful candidate will communicate with customers to identify their needs and provide efficient solutions, ensuring a positive customer experience. Ideal candidates should possess excellent communication skills, be calm under pressure, and have strong organizational skills. This position also offers a flexible schedule and competitive compensation.

Qualifications

• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with effective time management.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call.
• Refer to premade scripts for customer service topics.
• Create appointments.

Skills

Excellent phone and verbal communication skills

Active listening skills

Ability to work under pressure

Highly organized

Job description

Benefits

• Bonus based on performance
• Flexible schedule
• Training & development
• Benefits/Perks
• Competitive Compensation

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information
• Refer to premade scripts for a variety of customer service topics
• Create appointments.

Qualifications

• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively