Customer ServiceSchool Outreach Center Coordinator Burbank Office

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; Burbank (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Flexible schedule

Opportunity for advancement

Competitive Compensation + productivity bonus

Career Growth Opportunities

Job summary

A customer-focused organization based in California is seeking a friendly and professional individual to join their Inside Sales/Customer Service team. In this role, you will manage inbound and outbound calls, providing effective solutions to ensure customer satisfaction. Ideal candidates will have experience in a high-paced environment and possess excellent communication skills. This position offers career growth opportunities and a flexible schedule.

Qualifications

• Previous experience in a call center, inside sales, or similar role is preferred.
• Must be result-oriented in a fast-paced environment.
• Excellent verbal communication skills are essential.

Responsibilities

• Place outbound calls and receive inbound calls.
• Identify customer needs and provide appropriate solutions.
• Upsell products and services when suitable.

Skills

Customer service techniques

Active listening

Telephone communication

Time management

Education

High school diploma/GED

Tools

CRM programs

Job description

Benefits

• 401(k)
• Flexible schedule
• Opportunity for advancement
• Competitive Compensation + productivity bonus
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional with Inside Sales/Customer Service experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

Responsibilities

• Place outbound calls and receive inbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend training to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a call center representative, or inside sales representative, or a similar role is preferred
• Must be Result oriented. This is a high-paced environment.
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressureHighly organized with the ability to prioritize projects and manage time effectively