Call Center Operator

Palomar Health; United States; Remote; USD 32,000 - 41,000; Part time

Job summary

Palomar Health seeks a Call Center Operator to manage the daily operations of its 24/7 call center remotely in the United States. You will handle information requests, route calls, trigger codes and alarms, and record messages in the master client directory and database.

Proficiency in spoken and written English is required, along with experience with MS Windows and common office software (Excel, Access, Word, PowerPoint). A High School Diploma and 1–2 years PBX experience are preferred.

Qualifications

• Speak and read English at a level sufficient for essential functions.
• Minimum Education: High School Diploma, with appropriate education/experience.
• Minimum 1-2 years PBX experience.

Responsibilities

• Oversee daily operation of the 24/7 call center.
• Provide information, direct calls, and log messages in the database.
• Operate and document codes and alarms per client information.

Skills

English proficiency

PBX experience

Education

High School Diploma

Tools

MS Windows

Excel

Access

Word

PowerPoint

Internet

Email

Job description

US Remote

Hours Per Pay Period: 60

Salary Range: $23.00 - $30.72

Job Description

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records messages in a database according to the master client information and customer directory.

Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.

Job Requirements

• Minimum Education: High School Diploma and/or combination of education and experience
• Preferred Education: Not Applicable
• Minimum Experience: 1 - 2 years PBX experience
• Preferred Experience: 2 - 3 years PBX experience
• Required License: Not Applicable
• Preferred License: Not Applicable