Call Center Operator

Palomar Health; Escondido (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Palomar Health in Escondido, CA, seeks a PBX Operator to manage the 24/7 call center operations. You will direct calls, respond to alarms, log messages, and maintain accurate information in the master directory.

Requires a high school diploma and 1–2 years PBX experience; proficiency with Windows, Excel, Access, Word, PowerPoint, Internet, and email is expected. A 12-hour shift is required in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1–2 years PBX experience required.
• PBX experience preferred for advanced duties.

Responsibilities

• Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center.
• Direct calls, relay information, trigger codes and alarms, and log messages in the database according to the master client information and directory.
• Proficient use of standard office equipment and MS Windows applications as part of routine duties.

Skills

PBX experience

Education

High School Diploma

Tools

MS Windows

Excel

Access

Word

PowerPoint

Internet

Email

Job description

Department:CommunicationsUnion:CHEUShift:12-hour Shift - Variable (United States of America)Hours Per Pay Period:72Salary Range:$23.00 - $30.72Job Description:Posting Date: 10/28/2026Internal Closing Date: 11/3/2026* Internal candidates must apply by midnight on the Closing Date in order to have bidding rights.Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records messages in a database according to the master client information and customer directory.Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.Job RequirementsMinimum Education: High School Diploma and/or combination of education and experiencePreferred Education: Not ApplicableMinimum Experience: 1 - 2 years PBX experiencePreferred Experience: 2 - 3 years PBX experienceRequired License: Not ApplicablePreferred License: Not ApplicableRequired Certification: Not ApplicablePreferred Certification: Not ApplicableWe are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.