PBX OPERATOR

El Centro Regional Medical Center; El Centro (CA); On-site; USD 26,000 - 38,000; Full time

Job summary

El Centro Regional Medical Center is seeking a PBX/Communications Clerk to manage the PBX console, relay calls, page staff, and assist as a hospital receptionist. The role also handles mail, admissions assistance, and cashier duties as needed.

The ideal candidate will have customer service experience, familiarity with multi-line phones, and basic MS Office skills, with the ability to type 40+ WPM and handle high call volumes in a fast-paced environment.

Qualifications

• Experience in customer service and/or multi-line phone systems.
• Basic computer software experience (MS Office, Word, Excel).
• Ability to handle high call volumes.
• Type 40+ WPM.

Responsibilities

• Operate a PBX console relaying incoming and outgoing calls.
• Page authorized personnel and act as hospital receptionist.
• Process all outgoing and incoming mail, assist in admitting patients.
• Serve as cashier as required.

Skills

Customer service

Phone systems

High call volumes

Typing 40+ WPM

Tools

MS Office

Word

Excel

Job description

Department: Communications/PBX #8470

POSITION SUMMARY

Operates a private branch exchange (PBX) console relaying incoming and outgoing calls, pages authorized personnel, acts as hospital receptionist, processes all outgoing and incoming mail, assists in admitting patient, and serves as cashier, as required.

• Experience in customer service and/or multi-line phone systems
• Basic computer software experience (MS Office, Word, Excel)
• Ability to handle high call volumes
• Type 40+ WPM

Position Pay Range: $18.63- $27.45/hour

In compliance with the California Pay Transparency Act, El Centro Regional Medical Center (ECRMC) posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. ECRMC strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.