Call Center Operator

Palomar UC San Diego Health; Escondido (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Palomar Health in Escondido, CA is hiring a Call Center Operator to manage the 24/7 call center, guiding callers and logging messages.

The role requires a high school diploma and PBX experience, plus proficiency with Windows and MS Office; familiarity with databases and call logging is a plus.

Qualifications

• High School Diploma or equivalent.
• 1–2 years PBX experience.
• Must be able to read/write English at required level.
• Familiar with standard office equipment and PC software.

Responsibilities

• Operate 24/7 call center daily.
• Provide information and direct calls.
• Record messages in database per directory.

Skills

PBX experience

MS Windows

Excel

Access

Word

PowerPoint

Email

Education

High School Diploma

Tools

MS Windows

Excel

Access

Word

PowerPoint

Internet

Email

Job description

Call Center Operator### Call Center OperatorApply: Escondido, CA: Full time: Posted Today: JR100671**Department:**Communications**Union:**CHEU**Shift:**12-hour Shift - Variable (United States of America)**Hours Per Pay Period:**72 **Salary Range:**$23.00 - $30.72 **Job Description:**Posting Date: 10/28/2026Internal Closing Date: 11/3/2026\\* Internal candidates must apply by midnight on the Closing Date in order to have bidding rights. Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records messages in a database according to the master client information and customer directory. Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health. **Job Requirements** **Minimum Education:** High School Diploma and/or combination of education and experience **Preferred Education:** Not Applicable **Minimum Experience:** 1 - 2 years PBX experience **Preferred Experience:** 2 - 3 years PBX experience **Required License:** Not Applicable **Preferred License:** Not Applicable **Required Certification:** Not Applicable **Preferred Certification:** Not ApplicableWe are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.