PBX Operator - Part Time, EveningMid

Southern California Hospitals; Culver City (CA); On-site; USD 29,000 - 39,000; Full time

Job summary

Southern Cali Hospital Culver City is seeking a PBX Operator to handle the hospital's telephone switchboard, relay calls, and paging. The role requires professional communication, attention to patient-related details, and strong customer service.

The candidate should have a High School Diploma, at least 1 year of PBX experience, and the ability to multitask in a fast-paced environment. Bilingual skills and prior hospital experience are preferred.

Qualifications

• High School Diploma or Equivalent.
• One year of PBX experience.
• Excellent customer service skills and English communication.

Responsibilities

• Operate telephone switchboard to relay incoming, outgoing, and inter-office calls accurately and professionally.
• Maintain alphabetical file of patients' names, room numbers, and extensions.
• Page authorized personnel and announce notifications such as visiting hours.
• Record information regarding the hospital's telephone network system and report issues.
• Pages codes and emergencies per Fire and Safety Manual and Disaster Plan.

Skills

Customer service

English proficiency

Multitasking

Pace management

Education

High School Diploma

Tools

PBX system

Job description

Description for Internal Candidates

The PBX Operator answers and directs all incoming calls, assists with outgoing calls, internals calls, and overhead paging. Monitors alarm panels, performs various alarm testing, calls codes (red, blue, yellow). Maintains and updates internal phone, extension, and pager lists.

Responsibilities for Internal Candidates

• Operates telephone switchboard to relay incoming, outgoing, and inter-office calls in a timely, accurate, and professional manner. Maintains an alphabetical file of patients' names, room number, and telephone extensions to expedite relaying of calls.
• Pages authorized personnel over the intercom system. Announces close of visiting hours and other notifications.
• Records all pertinent information regarding the hospital's telephone network system and notifies telephone carrier and supervisor of any issues and/or malfunctions.|
• Pages all codes and emergencies and follows proper procedure as established in Fire and Safety Manual and Disaster Plan. Maintains communications center in the event of a Fire and/or a Disaster.
• Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times. Ensures the work area is clean, clutter free, and organized.

Qualifications for Internal Candidates

Southern Cali Hospital Culver City

Required Qualifications

• High School Diploma or Equivalent
• One year of previous PBX experience
• Must demonstrate excellent customer service skills
• Must be able to read, write and communicate effectively in English Understanding of basic medical terminology
• Ability to maintain a work pace appropriate to the workload
• Ability to multitask

Preferred Qualifications

• Bilingual skills to communicate effectively with patients and families
• Previous experience working in a hospital

Pay Rate: Min - $21.00 l Max - $28.21

Same Posting Description for Internal and External Candidates

Salary: $21.00 - $28.21 per hour