24/7 Healthcare Call Center Operator (PBX & Info)

Palomar Health; Escondido (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Palomar Health in Escondido, CA, seeks a PBX Operator to manage the 24/7 call center operations. You will direct calls, respond to alarms, log messages, and maintain accurate information in the master directory.

Requires a high school diploma and 1–2 years PBX experience; proficiency with Windows, Excel, Access, Word, PowerPoint, Internet, and email is expected. A 12-hour shift is required in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1–2 years PBX experience required.
• PBX experience preferred for advanced duties.

Responsibilities

• Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center.
• Direct calls, relay information, trigger codes and alarms, and log messages in the database according to the master client information and directory.
• Proficient use of standard office equipment and MS Windows applications as part of routine duties.

Skills

PBX experience

Education

High School Diploma

Tools

MS Windows

Excel

Access

Word

PowerPoint

Internet

Email

Job description

Palomar Health in Escondido, CA, seeks a PBX Operator to manage the 24/7 call center operations. You will direct calls, respond to alarms, log messages, and maintain accurate information in the master directory.

Requires a high school diploma and 1–2 years PBX experience; proficiency with Windows, Excel, Access, Word, PowerPoint, Internet, and email is expected. A 12-hour shift is required in a fast-paced environment.