Appointment Scheduler at Calculated Hire Columbus, OH

Downtown Boulder Partnership; Columbus (OH); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Downtown Boulder Partnership is seeking an Appointment Scheduler in Columbus, OH, to coordinate outpatient appointments and provide exceptional customer service. Candidates must have a high school diploma and at least two years of customer service experience.

This role involves engaging with patients, understanding their needs, and utilizing software systems to manage appointments effectively. The position begins with onsite training, with the possibility of remote work based on performance.

Qualifications

• A minimum of two years of customer service experience, either by phone or in person.
• Strong ability to handle sensitive situations with trust and empathy.
• Proficiency in using various computer systems and a willingness to learn new software.

Responsibilities

• Engage with patients to assess needs and recommend appropriate services.
• Coordinate and schedule outpatient appointments for various specialties.
• Resolve complex issues by understanding operational processes.
• Become a subject matter expert on appointment needs and provider preferences.
• Provide empathetic and understanding customer service.

Skills

Customer service

Interpersonal skills

Technology proficiency

Education

High school diploma or equivalent

Job description

Appointment Scheduler

Onsite training, Fully Remote pending performance after – Columbus, OH (Training onsite)

Responsibilities:

• Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
• Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
• Work with callers to resolve complex problems by gaining understanding of large-scale operational processes.
• Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
• Utilize software systems to facilitate patient interactions.
• Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
• Help promote a culture of positivity and teamwork across your team.

Qualifications:

• High school diploma or equivalent required
• Two years of customer service experience over the phone or in person
• Passion for providing excellent customer service
• High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in.
• High proficiency with technology and using multiple computer-based systems with ability to learn new programs.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.