Contact Center Associate- 11:00am-7:30pm- Mon-Fri

Kimball Midwest; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Company sponsored life insurance

401(k) + match

Tuition Assistance

Paid Time Off

Paid Holidays

Dress for your Day

Job summary

Kimball Midwest is seeking a full-time Contact Center Associate I for the Columbus, Ohio location. You will deliver excellent service to sales reps, customers, and internal staff, following scripts and quality standards. This role requires on-site work in Columbus and emphasizes accurate order entry and timely communication.

The position operates Monday through Friday with an 11:00am–7:30pm schedule. A comprehensive benefits package accompanies the role, reflecting the company’s family-owned

Qualifications

• High school diploma or GED required.
• Proficient with Microsoft Office applications (Outlook, Excel).
• Ability to communicate professionally in writing and speech.
• Office location in Columbus, OH; on-site role.
• Completion of a 90-day orientation period.

Responsibilities

• Provide excellent customer service for sales reps, customers, and internal staff.
• Adhere to company scripts, policies and quality standards.
• Handle high call volume and multitask.
• Provide accurate information regarding products, services, policies and procedures.
• Resolve customer issues and escalate complex cases as needed.
• Enter phoned-in orders and manage special-order entries.
• Perform monthly call tracking.
• Perform quarterly time tracking.
• Respond to voicemails, emails, and Teams messages the same day.

Skills

Customer service

Communication skills

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, AX, Excel)

Job description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location.

As a Kimball Midwest associate, you’ll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots—where employees are recognized as individuals and our culture remains a top priority.

Responsibilities

• Responsible for providing excellent customer service for sales reps, customer, and internal staff
• Adhere to company scripts, policies and quality standards.
• Ability to handle high call volume and multitask
• Provide accurate information regarding products, services, policies and procedures.
• Resolve customer issues efficiently and elevate complex cases to appropriate departments when necessary
• Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
• Performs monthly call tracking
• Performs quarterly time tracking
• Responds same day to all voicemails, emails, and Teams messages received within working hours

Qualifications

• High school diploma or GED
• Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
• The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
• Previous call center, customer service experience is preferred
• The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
• The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
• The successful completion of a ninety (90) day orientation period

Additional Information

This role is Monday- Friday with the hours of 11:00am-7:30pm.

• This role is onsite.

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.