Front Desk Coordinator

Aesthetic Partners; Gahanna (OH); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) with profit sharing

Life insurance

Employee discounts

Tuition reimbursement

Professional development assistance

Job summary

CAPS, a leading MedSpa in Central Ohio, seeks a Front Desk Coordinator to ensure a superior patient experience and efficient front desk operations at the Surgery Center and other sites. Responsibilities include answering calls, scheduling appointments, verifying insurance, collecting payments, and coordinating with clinical teams.

The role involves greeting patients, handling registrations, HIPAA acknowledgments, and maintaining a professional reception area in a state‑of‑the‑art facility.

Qualifications

• Experience in customer service and front desk roles.
• Experience in aesthetics, dermatology, cosmetology, and/or healthcare industries preferred.

Responsibilities

• Answer incoming calls promptly, screen calls, take messages, and provide information.
• Schedule and update patient appointments throughout the day.
• Check voicemail from the previous evening.
• Greet patients and visitors in the waiting area.
• Manage patient registration forms, HIPAA acknowledgment, and insurance verification.
• Collect payments and copayments, reconcile and deliver them to the Billing Team.
• Maintain a neat and professional reception and retail area.
• Use the computer system accurately for scheduling and patient check-ins/outs.
• Exhibit professionalism in all interactions with patients and staff.
• Perform other duties as assigned.

Skills

Customer service

Front desk experience

Healthcare setting

Job description

Front Desk Coordinator

Location: Columbus, OH | Onsite | Full-Time

Salary: $17 - $19 per hour

Job Overview

CAPS is a leading MedSpa in Central Ohio seeking a Front Desk Coordinator to ensure outstanding patient experience and efficient front desk operations in our state‑of‑the‑art Surgery Center and other locations. The role includes answering phone calls, scheduling appointments, registering patients, verifying insurance, collecting payments, and coordinating with clinical teams.

Responsibilities

• Answer incoming calls promptly, screen calls, take messages, and provide information.
• Schedule and update patient appointments throughout the day.
• Check voicemail from the previous evening.
• Greet patients and visitors in the waiting area.
• Manage patient registration forms, HIPAA acknowledgment, and insurance verification.
• Collect payments and copayments, reconcile and deliver them to the Billing Team.
• Maintain a neat and professional reception and retail area.
• Use the computer system accurately for scheduling and patient check‑ins/outs.
• Exhibit professionalism in all interactions with patients and staff.
• Perform other duties as assigned.

Qualifications

• Previous experience in customer service and front desk roles.
• Experience in aesthetics, dermatology, cosmetology, and/or healthcare industries preferred.

Benefits

• Competitive salary and benefits package including medical, dental, vision, paid time off, holidays, 401(k) with profit sharing, company-paid life insurance, employee assistance program, employee discounts, tuition reimbursement, and professional development assistance.
• Work in a state‑of‑the‑art Surgery Center with top‑tier clinical professionals.
• Opportunities for advanced career growth and ongoing training in a supportive environment.
• Part of a respected, patient‑centered organization with award‑winning surgeons and a collaborative team.

The job description is not an employment contract and does not alter the "At Will" employment relationship. Duties and responsibilities may change as needed by the business.