Call Center - FNOL Customer Service Rep - Work from home!

Claims Management Resources; United States; À distance; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid time off

Internet reimbursement

401k match

Résumé du poste

Claims Management Resources seeks an FNOL Representative I to handle inbound calls, record First Notice of Loss claims, and provide top-notch service to customers and partners. You will enter data into a tailored database, report damages, and support communications with client teams.

The role requires strong typing, Excel/Outlook skills, and excellent communication. This is a fully remote position with flexible schedules and incentives based on performance.

Qualifications

• 6 months to 1-year previous customer service call center experience required.
• High School Diploma or equivalent.
• Experience with Microsoft Teams a plus.

Responsabilités

• Accept inbound calls from engineers, technicians and other field operators reporting FNOL.
• Enter data accurately into a customized database.
• Report underground damage to locate companies when applicable.
• Provide outstanding service to customer representatives.
• Analyze photos and map the correct location.

Connaissances

Typing 55 wpm

Microsoft Excel

Microsoft Word

Outlook

PDFs & internet research

Phone & verbal communication

Active listening

Written communication

Reading comprehension

Data entry accuracy

Formation

High School Diploma or equivalent

Outils

Microsoft Teams

Description du poste

Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon.Who We AreWe are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.Who We’re Looking ForWe’re looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our client’s property.Tiered Support Bonus SystemThe following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!Level 1 = $105Level 2 = $150Level 3 = $205FNOL Incentive ProgramThis program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMR’s tiered support bonus system.The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.On a Typical Day, You’llAccept inbound calls from engineers, technicians and other field operators reporting FNOLCommunicate effectively while entering data accurately into a customized databaseReport underground damage to locate companies when applicableProvide outstanding service to customer representativesAnalyze photos and map the correct locationStuff You Should KnowYou may be assigned to work on special projectsThe department functions 24/7/365, with multiple schedules to choose from!This position is fully remoteRequired Skills & AbilitiesAbility to type a minimum of 55 wpm, error free; a typing test will be requiredFully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searchesAdvanced phone and verbal communication skillsActive listening skillsExcellent written communication skillsExcellent reading skills; must be able to read and follow a scriptMust be able to analyze and interpret photos to determine damageMust establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipmentExperience6 months to 1-year previous customer service call center experience requiredExperience with Microsoft Teams a plusHigh School Diploma or equivalentOkay, But What Are the PerksPaid time offPTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full yearCMR pays $50/month towards your internet service costCMR is a 4-year running winner of The Oklahoman Top Workplaces!Pre-employment drug screenings and criminal background checks are mandatoryCMR offers a full menu of benefits including a matched 401kCMR is an Equal Opportunity Employer