Call Center - FNOL Customer Service Rep - Work from home!

Claims Management Resources Inc; United States; À distance; USD 17 000 - 19 000; Plein temps

Avantages offerts par ce poste

Paid time off

Internet stipend

Full benefits

Résumé du poste

Claims Management Resources Inc is seeking an Entry Level FNOL Customer Service Representative to work fully remote in the United States. The role handles inbound calls, logs First Notice of Loss claims, and enters data into a specialized database.

Training is provided, and the position offers a full-time schedule with a supportive team environment. Ideal candidates have a High School diploma, 6 months to 1 year of customer service experience, and strong typing (55 wpm) with proficient Microsoft

Qualifications

• Typing speed of 55 wpm or faster.
• Proficiency with Excel, Word, Outlook and PDFs.
• Excellent verbal communication and active listening.
• Able to read and follow scripts accurately.
• Able to analyze and interpret photos for damage reporting.

Responsabilités

• Accept inbound calls from customers and engineers.
• Enter data accurately into a customized database.
• Report underground damage and locate involved companies.
• Provide outstanding service to customer representatives.
• Analyze photos and map the correct location.

Connaissances

Inbound calls

Typing 55 wpm

Microsoft Excel

Microsoft Word

Outlook

PDFs

Verbal communication

Reading scripts

Photo analysis

Home office setup

Formation

High School Diploma or equivalent

Outils

Microsoft Teams

Description du poste

Call Center - FNOL Customer Service Rep - Work from home!

Remote Full-time

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Job DetailsLevel: EntryPosition Type: Full TimeEducation Level: High SchoolSalary Range: $12.50 - $14.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Entry Level

Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon.

Who WeAre

We are in the business of subrogation – companies trust us to recover payments on damage claims so that theparty responsibleis the one paying for the damage that was caused. We strive toprovideexcellent customer service to both our customers and the other parties involved in a claim.In short,we help our customers focus on theirs.

Our business is driven by our Core Four principles: Process, Results, Culture,andExperience.Our dedication topracticing these has enabled our current and future success.

We’repassionate about throwing company events that bring us together and celebrate each other’s achievements.We’realso big on taking time out to give back to thecommunity andhost several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

WhoWe’reLooking For

We’relooking for someone comfortablereceivinginboundcalls who can positively interact with our customers.As anFirst Notice of Loss (FNOL) Representative I, we expect you toprovidequalityinboundcommunication serviceswhilerecording First Notice of Loss (FNOL) claims. These FNOL claims are used to reportdamage to our client’s property.

Tiered Support Bonus System

The following bonusstructureis based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned.This is additional money earned for doing your job!

Level 1= $105

Level 2= $150

Level 3= $205

FNOL Incentive Program

Thisprogramis specifically for FNOL team members and offers high-performers anopportunity to earn more per month, in addition to CMR’s tiered support bonus system.

The incentive is calculated daily and paid on the 5thof the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned. Qualifications

On a Typical Day,You’ll

Acceptinboundcalls from engineers, technicians and other field operators reporting FNOL

Communicateeffectively while entering data accurately into a customized database

Reportunderground damage tolocatecompanies when applicable

Provideoutstanding service to customer representatives

Analyze photos and map the correct location

Stuff You Should Know

You may be assigned to work on special projects

The department functions 24/7/365, with multiple schedules to choose from!

This position is fully remote

Required Skills & Abilities

Ability to type a minimum of 55 wpm, error free; a typing test will be required

Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches

Advanced phone and verbal communication skills

Excellent reading skills; must be able to read and follow a script

Must be able to analyze and interpret photos to determine damage

Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

Experience

6 months to 1-year previous customer service call center experience required

Experience with Microsoft Teams a plus

High School Diploma or equivalent

Okay, But What Are the Perks

Paid time off

PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year

CMR pays $50/month towards your internet service cost

CMR is a 4-year running winner of The Oklahoman Top Workplaces!

Pre-employment drug screenings and criminal background checks are mandatory

CMR offers a full menu of benefits including a matched 401k

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·