Remote FNOL Customer Support Specialist

Claims Management Resources; United States; A distancia; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Internet reimbursement

401k match

Descripción de la vacante

Claims Management Resources seeks an FNOL Representative I to handle inbound calls, record First Notice of Loss claims, and provide top-notch service to customers and partners. You will enter data into a tailored database, report damages, and support communications with client teams.

The role requires strong typing, Excel/Outlook skills, and excellent communication. This is a fully remote position with flexible schedules and incentives based on performance.

Formación

• 6 months to 1-year previous customer service call center experience required.
• High School Diploma or equivalent.
• Experience with Microsoft Teams a plus.

Responsabilidades

• Accept inbound calls from engineers, technicians and other field operators reporting FNOL.
• Enter data accurately into a customized database.
• Report underground damage to locate companies when applicable.
• Provide outstanding service to customer representatives.
• Analyze photos and map the correct location.

Conocimientos

Typing 55 wpm

Microsoft Excel

Microsoft Word

Outlook

PDFs & internet research

Phone & verbal communication

Active listening

Written communication

Reading comprehension

Data entry accuracy

Educación

High School Diploma or equivalent

Herramientas

Microsoft Teams

Descripción del empleo

Claims Management Resources seeks an FNOL Representative I to handle inbound calls, record First Notice of Loss claims, and provide top-notch service to customers and partners. You will enter data into a tailored database, report damages, and support communications with client teams.

The role requires strong typing, Excel/Outlook skills, and excellent communication. This is a fully remote position with flexible schedules and incentives based on performance.