Part-Time Customer Service Representative

First Call Claims Solutions; United States; Remote; USD 17,000 - 24,000; Part time

Benefits offered by this job

401K: Eligible after 6 months

PTO: Eligible after 90 days

Dental, Accident Insurance, Critical I

SavvyFi College Savings

Employee Assistance Program

Job summary

First Call Claims Solutions is seeking a part-time, remote Customer Service Representative (CSR) in the United States to handle FNOL details with empathy and accuracy. You will enter data into designated systems and support customers through stressful claims events, such as storms or property damage.

Schedules are customized upon hiring (8 to 29 hours per week, CST). Candidates must reside in approved states and have a private internet connection, a 40 WPM typing speed, and US work

Qualifications

• 18 years or older
• High school diploma or GED
• Must have a personal cell phone
• Typing speed of 40+ WPM
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows OS
• Reliable, punctual, and able to self-manage
• Ability to multi-task and thrive under pressure
• Must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Provide positive customer service and technical expertise through prompt, accurate, and courteous responses
• Offer empathy and support to customers during the claim process
• Collect and document all claim details accurately
• Identify and resolve customer issues according to client-specific instructions
• Use call scripting to ensure consistency and efficiency in handling claims
• Remain available for extended hours or additional shifts during peak periods or emergencies
• Adhere to break and lunch schedules to maintain productivity and coverage

Skills

Customer service

Typing 40 WPM

Communication

MS Excel

MS Word

Education

High school diploma or GED

Tools

MS Office

Windows OS

Job description

Company Overview

First Call Claims Solutions, a QRM Company

Quality Resource Management, LLC (QRM), doing business as First Call Claims Solutions, is a trusted inbound call center with over 25 years of experience serving more than 1,000 companies nationwide. We specialize in processing First Notice of Loss (FNOL) and First Notice of Incident (FNOI) claims across all lines of business.

Our flexible service models are designed to meet the unique needs of each client, offering:

• 24/7 availability
• After-hours support
• Overflow handling
• Dedicated CAT (catastrophe) response resources
• Accurate and efficient data entry services

With more than two decades of proven performance, First Call Claims Solutions delivers seamless claims intake, dependable support, and exceptional customer service.

About The Role

The Customer Service Representative (CSR) is responsible for delivering exceptional customer service by collecting and documenting First Notice of Loss (FNOL) details. This role involves responding to customer inquiries with professionalism and empathy, accurately entering information into designated systems, and helping build strong, lasting relationships with our valued customers.

As a CSR, you'll be on the front lines helping customers who have just experienced stressful events, such as storms, accidents, or property damage. You will apply the latest customer service techniques, learn our account management systems, and provide empathetic, accurate, and efficient support to improve the customer experience during challenging moments.

• Schedules are customized upon hiring. Qualified candidates will hand pick their schedules using the available hours below (central standard time) schedules can be between 8 and 29 hours per week: Includes a 30-minute unpaid break each day
  • Saturday 10 AM - 6 PM
  • Sunday- Friday 7 AM - 5 PM

Location Requirement: Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI

Key Responsibilities

• Provide positive customer service and technical expertise through prompt, accurate, and courteous responses
• Offer empathy and support to customers during the claim process
• Collect and document all claim details accurately
• Identify and resolve customer issues according to client-specific instructions
• Use call scripting to ensure consistency and efficiency in handling claims
• Remain available for extended hours or additional shifts during peak periods or emergencies
• Adhere to break and lunch schedules to maintain productivity and coverage

Network Requirements

• Private, secure internet connection (Ethernet recommended; no public Wi-Fi or VPNs)
• Speed test required upon hire (www.speedtest.net)
• Logins must occur within the U.S.

Desired Characteristics

• Highly motivated, energetic, and customer-focused
• Positive, confident, and adaptable in fast-paced environments
• Strong ability to read and interpret documents such as police and accident reports
• Skilled in writing routine correspondence and detailed accident descriptions
• Clear, professional telephone presence with the ability to provide constructive feedback both verbally and in writing

Qualifications

• 18 years or older
• High school diploma or GED
• Must have a personal cell phone
• Excellent communication skills (written and oral)
• Typing speed of 40+ WPM
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows OS
• Reliable, punctual, and able to self-manage
• Ability to multi-task and thrive under pressure
• Must be authorized to work in the U.S. without sponsorship.

Benefits & Compensation

• Pay: Based on experience
• Ancillary Benefits (20+ Hours per week): Eligible 1st day of month after 60 days (Dental, Accident Insurance, Critical Illness, SavvyFi College Savings)
• Ancillary Benefits (Less than 20 Hours per week): Eligible 1st day of month after 60 days (SavvyFi College Savings)
• Employee Assistance Program: Eligible 1st of the month following hire
• 401K: Eligible after 6 months
• PTO: Eligible after 90 days

Salary: $15 per hour