Collections Specialist — Delinquent Accounts

U.S. Bank; Honolulu (HI); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Collections professional to manage delinquent accounts by reviewing documentation, contacting customers, and arranging repayment schedules to minimize losses. The role requires a high school diploma and 2–3 years in collections or customer service.

Start date is January 11th, 2027 with a four-week training, and a schedule that spans Monday through Saturday with varied shifts. U.S. Bank emphasizes comprehensive benefits and equal opportunity employment.

Qualifications

• High school diploma or equivalent.
• 2–3 years of experience in collections and/or customer service activities.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.

Skills

Customer service skills

Verbal and written communication

Identify and resolve exceptions

Knowledge of debt collection laws

Education

High school diploma or equivalent

2–3 years in collections or customer service

Job description

U.S. Bank is seeking a Collections professional to manage delinquent accounts by reviewing documentation, contacting customers, and arranging repayment schedules to minimize losses. The role requires a high school diploma and 2–3 years in collections or customer service.

Start date is January 11th, 2027 with a four-week training, and a schedule that spans Monday through Saturday with varied shifts. U.S. Bank emphasizes comprehensive benefits and equal opportunity employment.