Call Center - BDC Receptionist

Honda and Toyota of Seattle; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health/dental/disability after 60 days

Paid vacation after 1 year

401k

401k company match

Paid sick leave

Career path in all departments

Job summary

Honda and Toyota of Seattle on Airport Way in SODO is seeking a Guest Support Group Consultant to join the Dealership BDC/Call Center as a full-time Support Specialist. You will answer Service Department calls, collect information, and schedule appointments with a professional, friendly approach.

Additionally, you will make outbound calls to promote service appointments, assist with clerical tasks, and support busy service periods while maintaining a polished appearance.

Qualifications

• Calls and customer interactions in a service context.
• Effective communication with callers and visitors.
• Professional handling of customer information and scheduling.

Responsibilities

• Answers incoming Service Department phone calls and takes initial information from the caller.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Confirm strategic questions to best determine the customer’s needs.
• Obtain and update basic vehicle information during each call.
• Assigns a service appointment time and relates information to customers.
• Communicate messages to the appropriate parties in a timely manner.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested.
• Maintains a professional appearance and exhibits a high degree of professionalism.
• Make outbound phone calls with the goal of selling a service appointment.
• Other duties may be assigned.

Skills

Customer service

Phone etiquette

Scheduling

Sales calls

Job description

Honda and Toyota of Seattle on Airport Way in SODO is looking for Guest Support Group Consultants.

Position: Dealership BDC/Call Center Support Specialist (Full Time Position).

Schedule: Wednesday - Friday 7am-6pm, Saturday 7am-5pm.

Essential Duties include the following:

• Answers incoming Service Department phone calls and takes initial information from the caller.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Confirm strategic questions to best determine the customer’s needs.
• Obtain and update basic vehicle information during each call.
• Assigns a service appointment time and relates information to customers.
• Communicate messages to the appropriate parties in a timely manner.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested.
• Maintains a professional appearance and exhibits a high degree of professionalism.
• Make outbound phone calls with the goal of selling a service appointment.
• Other duties may be assigned.

Benefits:

• Health/dental/disability is available after 60 days for full-time employees.
• We also provide paid vacation after 1 year.
• 401k.
• 401k company match program.
• Paid sick leave.
• We offer and encourage a career path in all departments.

Salary:

$23.00-$24.00 per hour.

Must submit a resume for consideration.

Honda and Toyota of Seattle is an Equal Opportunity Employer.