Call Center - BDC Receptionist

Honda of Seattle; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health/Dental/Disability after 60 days

Paid vacation after 1 year

401k

401k company match

Paid sick leave

Career path opportunities

Job summary

Honda and Toyota of Seattle is seeking a Guest Support Group Consultant to handle the dealership's BDC/call center tasks. The role includes answering service calls, collecting information, and scheduling appointments, with a strong emphasis on professional customer interaction.

The position offers full-time hours, a daytime schedule, and opportunities to advance within the dealership. A focus on upselling service appointments and maintaining accuracy in data is required.

Responsibilities

• Answers incoming Service Department calls and records initial caller information.
• Communicate professionally and friendly with callers and visitors.
• Ask essential questions to determine customer needs.
• Obtain and update basic vehicle information during each call.
• Schedule service appointments and relay details to customers.
• Relay messages promptly to the appropriate parties.
• Assist service customers during peak morning and evening rushes.
• Assist with general clerical duties.
• Maintain professional appearance and high professionalism.
• Make outbound calls to sell service appointments.
• Other duties may be assigned.

Skills

Guest Support

Call Center

Customer Service

Sales

Job description

Honda and Toyota of Seattle on Airport Way in SODO is looking for Guest Support Group Consultants.

Position: Dealership BDC/Call Center Support Specialist (Full Time Position).

Schedule: Wednesday - Friday 7am-6pm, Saturday 7am-5pm.

Essential Duties Include The Following

• Answers incoming Service Department phone calls and takes initial information from the caller.


• Communicate with callers and visitors in a professional, friendly, and efficient manner.


• Confirm strategic questions to best determine the customer’s needs.


• Obtain and update basic vehicle information during each call.


• Assigns a service appointment time and relates information to customers.


• Communicate messages to the appropriate parties in a timely manner.


• Assists service customers during the morning and evening service rush whenever possible.


• Assists with clerical duties as requested.


• Maintains a professional appearance and exhibits a high degree of professionalism.


• Make outbound phone calls with the goal of selling a service appointment.


• Other duties may be assigned.

Benefits

• Health/dental/disability is available after 60 days for full-time employees.


• We also provide paid vacation after 1 year.


• 401k.


• 401k company match program.


• Paid sick leave.


• We offer and encourage a career path in all departments.

Salary: $23.00-$24.00 per hour.

Honda and Toyota of Seattle is an Equal Opportunity Employer.