Sales BDC Specialist

Honda of Pasadena; Pasadena (CA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay plus performance-based bonuses

Paid training and ongoing coaching

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and vacation

Employee vehicle purchase and service discounts

Opportunities for career growth

Job summary

A reputable automotive dealership in Pasadena is seeking a Sales Business Development Center Representative. This role is pivotal for nurturing customer relationships, handling leads, and setting appointments for the sales team. Candidates should exhibit strong communication skills, organizational abilities, and a customer-oriented mindset. The position offers competitive pay, performance bonuses, and opportunities for career advancement in a supportive work environment.

Qualifications

• Prior experience in BDC, automotive sales, call center or customer service preferred.
• Ability to work flexible hours, including evenings and weekends.
• Comfortable using computers and CRM systems.

Responsibilities

• Respond promptly to incoming phone calls and leads.
• Make outbound follow-up calls to generate appointments.
• Log customer interactions and appointment outcomes in CRM.
• Follow up with customers post-appointment for engagement.

Skills

Excellent phone presence

Written/verbal communication skills

Strong organizational skills

Customer service experience

Bilingual (Spanish, Mandarin, or Cantonese)

Job description

Position Summary

The Sales Business Development Center (BDC) Representative is the first point of contact for many of our customers. This role is critical to our sales success and focuses on handling inbound and outbound leads, nurturing customer relationships, and setting quality appointments for our Sales team. The ideal candidate is energetic, customer-focused, organized, and thrives in a fast-paced environment.

Location

Pasadena, CA

Responsibilities

• Respond promptly to inbound phone calls, internet leads, texts, and emails from prospective customers.
• Make outbound follow-up calls to internet, phone, and showroom leads to generate appointments.
• Schedule and confirm sales appointments and ensure a smooth handoff to the Sales team.
• Accurately log all customer interactions and appointment outcomes in the CRM.
• Follow up with customers after appointments or visits to maintain engagement and satisfaction.
• Maintain strong product knowledge on Honda vehicles, dealership offerings, and current promotions.
• Meet or exceed individual and team performance goals related to appointments, response time, and customer satisfaction.
• Collaborate closely with Sales Managers and Sales Consultants to maximize show rates and conversions.

Qualifications

• Prior BDC, automotive sales, call center, or customer service experience preferred but not required.
• Excellent phone presence and written/verbal communication skills.
• Strong organizational skills with the ability to manage multiple leads simultaneously.
• Comfortable using computers, CRM systems, and multiple communication channels.
• Positive attitude, high energy, and a team-oriented mindset.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Bilingual (Spanish, Mandarin, or Cantonese) is a plus.

What We Offer

• Competitive hourly pay plus performance-based bonuses.
• Paid training and ongoing coaching.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and vacation.
• Employee vehicle purchase and service discounts.
• Opportunities for career growth and advancement within the dealership.
• A fun, supportive, and professional work environment.

Equal Opportunity Employer

Honda of Pasadena is an Equal Opportunity Employer. Employment offers are contingent upon successful completion of pre-employment screening, including background and motor vehicle record checks.

Job Type

Full-time

Experience

• Automotive BDC: 1 year (Required)

Ability to Commute

• Pasadena, CA 91107 (Required)
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Ability to Relocate

• Pasadena, CA 91107: Relocate before starting work (Required)

Work Location

In person