Service Appointment Specialist – Guest Support

Honda and Toyota of Seattle; Seattle (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health/dental/disability after 60 days

Paid vacation after 1 year

401k

401k company match

Paid sick leave

Career path in all departments

Job summary

Honda and Toyota of Seattle on Airport Way in SODO is seeking a Guest Support Group Consultant to join the Dealership BDC/Call Center as a full-time Support Specialist. You will answer Service Department calls, collect information, and schedule appointments with a professional, friendly approach.

Additionally, you will make outbound calls to promote service appointments, assist with clerical tasks, and support busy service periods while maintaining a polished appearance.

Qualifications

• Calls and customer interactions in a service context.
• Effective communication with callers and visitors.
• Professional handling of customer information and scheduling.

Responsibilities

• Answers incoming Service Department phone calls and takes initial information from the caller.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Confirm strategic questions to best determine the customer’s needs.
• Obtain and update basic vehicle information during each call.
• Assigns a service appointment time and relates information to customers.
• Communicate messages to the appropriate parties in a timely manner.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested.
• Maintains a professional appearance and exhibits a high degree of professionalism.
• Make outbound phone calls with the goal of selling a service appointment.
• Other duties may be assigned.

Skills

Customer service

Phone etiquette

Scheduling

Sales calls

Job description

Honda and Toyota of Seattle on Airport Way in SODO is seeking a Guest Support Group Consultant to join the Dealership BDC/Call Center as a full-time Support Specialist. You will answer Service Department calls, collect information, and schedule appointments with a professional, friendly approach.

Additionally, you will make outbound calls to promote service appointments, assist with clerical tasks, and support busy service periods while maintaining a polished appearance.