Call Center Agent

YOUR HOME IMPROVEMENT CO; Minnesota; On-site; USD 21,000 - 30,000; Full time

Job summary

Your Home Improvement Company (YHIC) is seeking a friendly Appointment Specialist to connect with customers by phone, following a structured script, and to schedule free in-home estimates for remodeling projects. You will build rapport, verify information, and guide customers to the right appointment times.

The role emphasizes excellent customer service, reliable data entry, and adherence to a script. Background checks are required, and the company highlights BBB accreditation and extensive

Qualifications

• Basic computer skills for data entry and navigation.
• Excellent communication and customer service abilities.
• Outgoing, positive personality suitable for phone conversations.
• Professional, dependable attitude.
• Ability to make outbound calls using a provided script.
• Promote high-quality home improvement services to customers.
• Schedule free in-home estimate appointments.
• Verify and enter customer information accurately into the system.
• Employment requires passing a background check.

Responsibilities

• Make outbound calls using a provided script.
• Promote high-quality home improvement services.
• Schedule free estimate appointments.
• Accurately verify and enter customer information into our system.

Skills

Basic computer skills

Strong communication

Customer service abilities

Outgoing personality

Professional and dependable

Outbound calling

Promote home improvement services

Schedule appointments

Accurate data entry

Background check clearance

Job description

About this position

Description: At Your Home Improvement Company (YHIC), our Call Center Agents connect with customers over the phone to promote top-tier home improvement products and services. You won't have to "wing it" - we provide a structured script to help guide conversations and set you up for success.

Your role will be to engage customers, build rapport, and schedule free in-home estimates for a variety of remodeling projects at a time that works best for them.

Are you someone who enjoys talking with people and providing great service? What if you could get paid to do just that?

Your Home Improvement Company is a full-service home improvement company based out of St. Cloud, Minnesota specializing in windows and bathrooms growing at an UNPRECIDENTED rate. We are A+ accredited with the BBB with over 50 years combined experience in the remodeling industry. As the largest full-service remodeler in the Northern USA, we offer our customers "Total Customer Satisfaction" with top notch products, warranties, and service.

Put your communication skills to great use as an Appointment Specialist with Your Home Improvement Company?

• Basic computer skills (data entry, navigation, etc.)
• Strong communication and customer service abilities
• An outgoing, positive personality
• A professional and dependable attitude
• Make outbound calls using a provided script
• Promote high-quality home improvement services
• Schedule free estimate appointments
• Accurately verify and enter customer information into our system
• Employment is contingent upon successfully passing a background check.

The difference between someone who thrives in this role and someone who doesn't comes down to personality and customer connection. If you enjoy helping people and bringing energy to every conversation, this could be a great fit for you.

Your Home Improvement Company is an Equal Employment Opportunity Employer.