Appointment Specialist - Home Improvement

Your Home Improvement Company; Waite Park (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Your Home Improvement Company (YHIC) is seeking Call Center Agents to connect with customers by phone, promote home improvement services, and schedule free in-home estimates. You will follow a structured script to guide conversations and support success, helping customers choose from remodeling options while maintaining a high standard of service.

Based out of St. Cloud, Minnesota, YHIC emphasizes total customer satisfaction and BBB accreditation.

Qualifications

• Basic computer skills (data entry, navigation, etc.)
• Strong communication and customer service abilities
• Outgoing, positive personality and professional attitude
• Make outbound calls using a provided script and promote services
• Schedule free estimate appointments and verify customer information

Responsibilities

• Engage customers over the phone to promote home improvement products and services
• Build rapport and guide conversations using a structured script
• Schedule free in-home estimates at times convenient for customers

Skills

Communication skills

Customer service

Positive personality

Professional attitude

Data entry

Outbound calling

Appointment scheduling

Basic computer skills

Job description

Your Home Improvement Company (YHIC) is seeking Call Center Agents to connect with customers by phone, promote home improvement services, and schedule free in-home estimates. You will follow a structured script to guide conversations and support success, helping customers choose from remodeling options while maintaining a high standard of service.

Based out of St. Cloud, Minnesota, YHIC emphasizes total customer satisfaction and BBB accreditation.