Call Center Agent

Your Home Improvement Company; Waite Park (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Your Home Improvement Company (YHIC) is seeking Call Center Agents to connect with customers by phone, promote home improvement services, and schedule free in-home estimates. You will follow a structured script to guide conversations and support success, helping customers choose from remodeling options while maintaining a high standard of service.

Based out of St. Cloud, Minnesota, YHIC emphasizes total customer satisfaction and BBB accreditation.

Qualifications

• Basic computer skills (data entry, navigation, etc.)
• Strong communication and customer service abilities
• Outgoing, positive personality and professional attitude
• Make outbound calls using a provided script and promote services
• Schedule free estimate appointments and verify customer information

Responsibilities

• Engage customers over the phone to promote home improvement products and services
• Build rapport and guide conversations using a structured script
• Schedule free in-home estimates at times convenient for customers

Skills

Communication skills

Customer service

Positive personality

Professional attitude

Data entry

Outbound calling

Appointment scheduling

Basic computer skills

Job description

Description

At Your Home Improvement Company (YHIC), our Call Center Agents connect with customers over the phone to promote top-tier home improvement products and services. You won’t have to “wing it”—we provide a structured script to help guide conversations and set you up for success.

Description

At Your Home Improvement Company (YHIC), our Call Center Agents connect with customers over the phone to promote top-tier home improvement products and services. You won’t have to “wing it”—we provide a structured script to help guide conversations and set you up for success. Your role will be to engage customers, build rapport, and schedule free in-home estimates for a variety of remodeling projects at a time that works best for them. Are you someone who enjoys talking with people and providing great service? What if you could get paid to do just that? Your Home Improvement Company is a full-service home improvement company based out of St. Cloud, Minnesota specializing in windows and bathrooms growing at an UNPRECIDENTED rate. We are A+ accredited with the BBB with over 50 years combined experience in the remodeling industry. As the largest full-service remodeler in the Northern USA, we offer our customers “Total Customer Satisfaction” with top notch products, warranties, and service. Put your communication skills to great use as an Appointment Specialist with Your Home Improvement Company?

Requirements

• Basic computer skills (data entry, navigation, etc.)
• Strong communication and customer service abilities
• An outgoing, positive personality
• A professional and dependable attitude
• Make outbound calls using a provided script
• Promote high-quality home improvement services
• Schedule free estimate appointments
• Accurately verify and enter customer information into our system
• Employment is contingent upon successfully passing a background check.

The difference between someone who thrives in this role and someone who doesn’t comes down to personality and customer connection. If you enjoy helping people and bringing energy to every conversation, this could be a great fit for you.

Your Home Improvement Company is an Equal Employment Opportunity Employer.