Call Center Agent

Surib; Dayton (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Initial training

Ongoing coaching

Team environment

Professional development

Career growth

Job summary

Surib in the United States is seeking a confident Call Center Agent who enjoys helping people on the phone. You will handle calls, provide product information, and guide customers through available options with a friendly, professional approach.

We offer initial training, ongoing coaching, and opportunities for career growth in a collaborative team. The role emphasizes clear communication, active listening, and delivering excellent customer experiences.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and confident personality.
• Professional phone communication.
• Strong problem-solving and interpersonal skills.
• Able to work in a fast-paced team.
• Call center experience is beneficial but not required.

Responsibilities

• Handle incoming and outgoing customer calls.
• Provide clear information about products and options.
• Respond to questions and inquiries.
• Listen to customer needs and offer assistance.
• Maintain a friendly and professional approach on calls.
• Work toward customer service goals.

Skills

Verbal communication

Active listening

Customer service

Teamwork

Problem solving

Phone etiquette

Job description

About the Role

We are seeking a confident and customer-oriented Call Center Agent to join our team. This position is ideal for someone who enjoys speaking with people, answering questions, and providing helpful solutions over the phone. You will receive training to build your communication skills and learn how to deliver professional customer experiences.

Responsibilities

• Handle incoming and outgoing customer calls.
• Provide clear information about products, services, and available options.
• Respond to customer questions and general inquiries.
• Listen to customer needs and offer appropriate assistance.
• Maintain a friendly and professional approach during every call.
• Work toward individual and team customer service goals.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and confident personality.
• Ability to communicate professionally over the phone.
• Strong problem-solving and interpersonal skills.
• Ability to work in a fast-paced team environment.
• Previous call center experience is beneficial but not required.

What We Offer

• Initial training and ongoing coaching.
• Opportunities to strengthen communication and customer service skills.
• Supportive and collaborative team environment.
• Professional development and career growth opportunities.
• Compensation based on the position and experience.