Caffè Store Manager – Guest Experience Leader

Eataly; New York; Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly Caffè is hiring a Caffè Manager in New York to lead a fast-paced, guest‑centric team. You will oversee BOH and FOH operations, ensure service excellence, and drive financial and operational performance in a hospitality environment.

Role requires 2+ years of café management, coffee expertise, and strong leadership. Expect active staff development, scheduling, and adherence to safety standards in a dynamic setting with the support of HR and Ops leadership.

Qualifications

• 2+ years of experience managing a café or quick service operation.
• Experience and knowledge in coffee and coffee production.
• Excellent communication and team leadership skills.
• Outstanding analytical and problem-solving skills.

Responsibilities

• Oversees daily operations to ensure guest service, employee practices, financial performance, operational efficiency, and health and safety.
• Engages with Caffè employees to foster teamwork and operational excellence.
• Motivates, inspires, and develops the team through clear expectations and leading by example.
• Fulfills guest needs by actively participating in service operations (barista, cashier, gelato, dining area maintenance).
• Ensures adherence to Food Safety and Quality standards and DOH regulations.
• Collaborates with the Director of Operations to develop and monitor SOPs.
• Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising.

Skills

Cafe management

Coffee knowledge

Leadership

Communication

Analytical skills

MS Office

Tools

Microsoft Office

Job description

Eataly Caffè is hiring a Caffè Manager in New York to lead a fast-paced, guest‑centric team. You will oversee BOH and FOH operations, ensure service excellence, and drive financial and operational performance in a hospitality environment.

Role requires 2+ years of café management, coffee expertise, and strong leadership. Expect active staff development, scheduling, and adherence to safety standards in a dynamic setting with the support of HR and Ops leadership.