Caffè Store Manager — Lead Ops & Guest Experience | PTO/401K

Eataly North America; New York; Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meals

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly North America is seeking a Caffè Manager to lead the team at our Caffè concept. You will oversee both BOH and FOH operations, deliver outstanding guest service, and uphold food safety standards in a fast-paced, hospitality-focused environment.

The role requires hands-on leadership, staff development, scheduling, and collaboration with HR to recruit and train teammates, while optimizing labor costs and maintaining brand standards across locations.

Qualifications

• 2+ years managing a café or quick-service operation.
• Experience and knowledge in coffee and coffee production.
• Excellent communication and team leadership skills.
• Outstanding analytical and problem-solving skills.
• Proficiency in Microsoft Office.

Responsibilities

• Oversees daily operations to ensure guest service, employee practices, financial performance, operational efficiency, and health and safety.
• Engages with Caffè employees in a hands-on capacity to foster teamwork and operational excellence.
• Motivates, inspires, and develops the team through clear expectations and leading by example.
• Performs guest service roles as needed (barista, cashier, gelato, dining area maintenance).
• Ensures adherence to DOH and company regulations; collaborates on SOPs with Director of Operations.
• Manages labor, costs, inventory, pricing, and merchandising to optimize performance.

Skills

Cafe management

Coffee production

Team leadership

Analytical skills

Communication

Tools

Microsoft Office

Job description

Eataly North America is seeking a Caffè Manager to lead the team at our Caffè concept. You will oversee both BOH and FOH operations, deliver outstanding guest service, and uphold food safety standards in a fast-paced, hospitality-focused environment.

The role requires hands-on leadership, staff development, scheduling, and collaboration with HR to recruit and train teammates, while optimizing labor costs and maintaining brand standards across locations.