Espresso Café Manager — Lead Team & Guest Experience

Eataly; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

Eataly Caffè Rockefeller Center seeks a proactive Caffè Store Manager to lead a fast-paced team, ensure guest satisfaction, and drive financial and operational performance at 1230 Avenue of the Americas, NY.

You will manage BOH and FOH, uphold DOH standards, recruit and train staff, and partner with HR and Ops to implement SOPs while modeling hospitality and brand standards. Competitive salary range applies.

Qualifications

• 2+ years managing a café or quick service operation.
• Experience with coffee production and barista operations.
• Strong communication and leadership skills.
• Proficiency in Microsoft Office.

Responsibilities

• Oversee daily cafe operations to meet service and financial targets.
• Lead and train FOH and BOH staff, maintaining health and safety standards.
• Optimize labor, inventory, and merchandising using reports.
• Act as brand ambassador and engage with guests and community.
• Collaborate with Director of Operations to implement SOPs.

Skills

Cafe management

Coffee production

Team leadership

Customer service

MS Office

Job description

Eataly Caffè Rockefeller Center seeks a proactive Caffè Store Manager to lead a fast-paced team, ensure guest satisfaction, and drive financial and operational performance at 1230 Avenue of the Americas, NY.

You will manage BOH and FOH, uphold DOH standards, recruit and train staff, and partner with HR and Ops to implement SOPs while modeling hospitality and brand standards. Competitive salary range applies.