Cafe Lead — Hospitality & Espresso Maestro

Eataly; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on Italian cuisine

Job summary

Eataly, opening its first Caffè, seeks a Café Lead to drive guest-centric service in a vibrant new space in New York. The role blends front-of-house and back-of-house responsibilities to maintain quality, hospitality, and operational standards.

You will mentor staff, manage schedules and inventory, and ensure accurate product knowledge while upholding health, safety, and brand standards. Join a team celebrating Italian espresso and culinary excellence.

Qualifications

• 2+ years of experience supervising a café or quick service operation.
• Experience with coffee/food production and back-of-house management.
• Excellent communication and team leadership skills.
• Ability to stay calm under pressure and solve problems.

Responsibilities

• Oversee daily café operations across front-of-house and back-of-house to ensure guest satisfaction.
• Lead by example, train and motivate café team members.
• Manage labor, costs, inventory, compliance, pricing and merchandising.
• Collaborate with team across sections to ensure cohesive service.
• Provide product knowledge and allergen information to guests.
• Maintain cleanliness and health/safety standards at all times.
• Operate POS system with accurate cash handling.
• Open/close duties and shift administration with the Caffe Manager.
• Represents the store to the community and guests.
• Perform other duties as assigned.

Skills

Café supervision

Team leadership

Coffee/food production

Job description

Eataly, opening its first Caffè, seeks a Café Lead to drive guest-centric service in a vibrant new space in New York. The role blends front-of-house and back-of-house responsibilities to maintain quality, hospitality, and operational standards.

You will mentor staff, manage schedules and inventory, and ensure accurate product knowledge while upholding health, safety, and brand standards. Join a team celebrating Italian espresso and culinary excellence.