Caffè Store Manager - Eataly Caffè Rockefeller Center

Eataly North America; New York; Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meals

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly North America is seeking a Caffè Manager to lead the team at our Caffè concept. You will oversee both BOH and FOH operations, deliver outstanding guest service, and uphold food safety standards in a fast-paced, hospitality-focused environment.

The role requires hands-on leadership, staff development, scheduling, and collaboration with HR to recruit and train teammates, while optimizing labor costs and maintaining brand standards across locations.

Qualifications

• 2+ years managing a café or quick-service operation.
• Experience and knowledge in coffee and coffee production.
• Excellent communication and team leadership skills.
• Outstanding analytical and problem-solving skills.
• Proficiency in Microsoft Office.

Responsibilities

• Oversees daily operations to ensure guest service, employee practices, financial performance, operational efficiency, and health and safety.
• Engages with Caffè employees in a hands-on capacity to foster teamwork and operational excellence.
• Motivates, inspires, and develops the team through clear expectations and leading by example.
• Performs guest service roles as needed (barista, cashier, gelato, dining area maintenance).
• Ensures adherence to DOH and company regulations; collaborates on SOPs with Director of Operations.
• Manages labor, costs, inventory, pricing, and merchandising to optimize performance.

Skills

Cafe management

Coffee production

Team leadership

Analytical skills

Communication

Tools

Microsoft Office

Job description

• Full-time

Company Description

Eataly, the world’s leading destination for authentic Italian food and beverage experiences, is expanding its Eataly Caffè concept and seeking passionate hospitality professionals for future openings. At Eataly Caffè, we bring the tradition of Italian coffee culture to life through exceptional espresso, outstanding service, and genuine hospitality. Join our growing team and help create memorable guest experiences in a fast-paced, welcoming Caffè environment. If you’re passionate about coffee, food, and hospitality, we’d love to hear from you. Join us at Eataly Caffè!

Job Description

The Caffè Manager is responsible for leading the team to meet all business objectives while consistently delivering outstanding service, overseeing all aspects of the Caffè in both back-of-house (BOH) and front-of-house (FOH) operations, as well as customer engagement areas.

• Oversees daily operations to ensure that Eataly Caffè consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety.
• Engages with Caffè employees in a hands‑on capacity to foster teamwork and operational excellence.
• Motivates, inspires, and develops team through setting clear expectations and leading by example
• Fulfills guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, etc.
• Ensures adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations.
• Collaborates closely with the Director of Operations Eataly Caffè to develop, implement and monitor standard operating procedures
• Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
• Employs a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data.
• Assists in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume.
• Actively recruits and trains Caffè team members in collaboration with HR and Talent Acquisition teams.
• Acts as a brand ambassador for Eataly, representing the store to the community and guests
• Performs other duties as assigned

Qualifications

• 2+ years of experience managing a café or quick service operation
• Experience and knowledge in coffee and coffee production
• Excellent communication and team leadership skills
• Outstanding analytical and problem‑solving skills
• Proficiency in Microsoft Office

Job Requirements

• Ability to stand, bend, reach and be mobile for up to 4 hours
• Ability to lift up to 20 lbs.
• Ability to operate a commercial espresso machine
• Food Handlers License and Serv‑Safe Certification are a plus

Compensation: The annual compensation for this role is $90,000 - $100,000

Additional Information

Benefits and Perks

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!