Caffè Manager: Lead Team & Elevate Italian Coffee

Eataly; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

401K Matching

Bonus Program

Free meals

Employee Discounts

Product Training

Referral Bonus

Job summary

The Caffè Manager at Eataly will lead the team to deliver outstanding service in a fast-paced Caffè environment, overseeing BOH and FOH operations and ensuring guest satisfaction.

You will manage labor, costs, inventory, and compliance, while partnering with HR to recruit and train staff and act as a brand ambassador for Eataly in our New York operations. This role requires a strong espresso background and commitment to DOH standards.

Qualifications

• 2+ years of café or quick service management experience.
• Knowledge in coffee and coffee production.
• Excellent communication and team leadership skills.
• Proficiency in Microsoft Office.

Responsibilities

• Oversee daily operations across BOH and FOH.
• Ensure guest service, safety, financial performance, and health standards.
• Lead and develop team; schedule and staffing decisions.
• Engage with staff to foster teamwork and excellence.
• Brand ambassador; collaborate with Director of Operations.
• Assist in various duties to support store operations.

Skills

Café management

Coffee production

Team leadership

Communication skills

Microsoft Office

Job description

The Caffè Manager at Eataly will lead the team to deliver outstanding service in a fast-paced Caffè environment, overseeing BOH and FOH operations and ensuring guest satisfaction.

You will manage labor, costs, inventory, and compliance, while partnering with HR to recruit and train staff and act as a brand ambassador for Eataly in our New York operations. This role requires a strong espresso background and commitment to DOH standards.