Cafe Retail Sales Pro — Create Memorable Guest Experiences

Hard Rock Cafe; Myrtle Beach (SC); On-site; USD 26,000 - 36,000; Full time

Job summary

Hard Rock Cafe Myrtle Beach is seeking a guest-focused team member to greet guests and answer questions while handling daily sales using a POS system. You will maintain product knowledge and ensure accurate cash handling, restocking, and a clean store to meet visual standards.

Your goal is to create memorable experiences that delight guests and drive sales. Engage guests in 1-on-1 conversations to determine needs, upsell related items, and contribute to a vibrant, high-energy hospitality

Qualifications

• Experience in delivering friendly guest service.
• Ability to handle cash accurately and balance cash drawer.
• Proven ability to up-sell by highlighting product features and benefits.

Responsibilities

• Greet guests.
• Answer questions accurately and politely.
• Answer the phone.
• Make proficient sales transactions using a POS system.
• Handle cash and other forms of payment.
• Maintain proper cash drawer balances.
• Direct guests to areas/restrooms.
• Demonstrate product knowledge.
• Determine guests' needs through 1-on-1 conversations.
• Suggestive selling using related items and higher-quality products.
• Maintain a clean and organized store.
• Maintain stock levels through inventories.
• Display products per visual standards.
• Perform opening, closing and side duties.
• Assure complete guest satisfaction.
• Create memorable experiences.
• Entertain guests to create "Raving Fans".

Skills

Customer service

Cash handling

Sales and upselling

POS system proficiency

Product knowledge

Communication

Tools

Point-of-Sale (POS)

Job description

Hard Rock Cafe Myrtle Beach is seeking a guest-focused team member to greet guests and answer questions while handling daily sales using a POS system. You will maintain product knowledge and ensure accurate cash handling, restocking, and a clean store to meet visual standards.

Your goal is to create memorable experiences that delight guests and drive sales. Engage guests in 1-on-1 conversations to determine needs, upsell related items, and contribute to a vibrant, high-energy hospitality