Cafe Retail Sales Associate - HRC Myrtle Beach

Hard Rock Hotel & Casino Ottawa; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a friendly Retail Sales Associate to greet guests, answer questions, and guide them through product selections.

You will handle cash and sales transactions using a POS, maintain stock and display standards, and ensure a clean, inviting store environment that delivers memorable guest experiences.

This role requires strong communication, product knowledge, and a commitment to providing outstanding service to every guest.

Qualifications

• Experience in greeting guests and answering questions.
• Ability to handle cash and perform sales transactions.
• Strong product knowledge and upselling skills.

Responsibilities

• Greet guests and provide courteous service.
• Answer questions accurately and politely.
• Operate the point-of-sale system for sales.
• Handle cash and other payments and balance cash drawer.
• Maintain store cleanliness and stock levels.
• Create memorable guest experiences and drive sales.

Skills

Customer service

Cash handling

Sales experience

POS proficiency

Communication

Tools

POS system

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

PRIMARY RESPONSIBILITIES

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels - through retail pulls & inventories.
• Displaying Retail product - through HRC's visual display standards.
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans".

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.