Cafe Guest Experience & Sales Specialist

Hard Rock Cafe; Washington (District of Columbia); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe in Washington, DC is seeking energetic team members to greet guests, answer questions, and process sales with a POS system. You will handle cash, maintain accurate cash drawers, and ensure a clean, organized store with proper stock levels.

The role emphasizes delivering memorable guest experiences through product knowledge and engaging conversations that showcase features and benefits to guests, aiming for high guest satisfaction and repeat visits.

Qualifications

• Experience in retail or guest services preferred.
• Strong communication and interpersonal skills required.
• Ability to sell using suggestive selling techniques.

Responsibilities

• Greet guests and answer questions politely.
• Answer the phone and assist guests with inquiries.
• Process sales transactions using a point-of-sale system.
• Handle cash and other forms of payment; maintain cash drawer balances.
• Keep the store clean, organized and well-stocked.
• Engage guests to understand needs and communicate product features and benefits.
• Demonstrate product knowledge and create memorable guest experiences.

Skills

Customer service

Communication

Sales

Job description

Hard Rock Cafe in Washington, DC is seeking energetic team members to greet guests, answer questions, and process sales with a POS system. You will handle cash, maintain accurate cash drawers, and ensure a clean, organized store with proper stock levels.

The role emphasizes delivering memorable guest experiences through product knowledge and engaging conversations that showcase features and benefits to guests, aiming for high guest satisfaction and repeat visits.