Cafe Sales & Guest Experience Pro

Hard Rock Cafe International; Orlando (FL); On-site; USD 32,000 - 36,000; Full time

Job summary

Hard Rock Cafe Orlando seeks motivated team members for a fast-paced retail role that blends guest service with sales. You will greet guests, answer questions, assist with payments, and maintain an organized store in line with visual standards.

The position offers flexible hours and opportunities to create memorable experiences while upholding Hard Rock's values and customer-first approach. Responsibilities include cash handling, POS transactions, restocking, and keeping the shop clean and

Qualifications

• Experience in fast-paced hospitality or retail environments.
• Ability to handle cash and payments.
• Excellent guest service and communication skills.

Responsibilities

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Making proficient sales transactions using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating product knowledge and informing guests of features and benefits.
• Suggestive selling using appropriate techniques.
• Maintaining a clean and organized store.
• Stocking and inventory control.
• Displaying products per visual standards.
• Opening, closing and side duties (cleaning, polishing, sweeping, folding).
• Ensuring guest satisfaction and creating memorable experiences.

Skills

Customer service

Cash handling

Friendly attitude

Tools

POS system

Job description

Hard Rock Cafe Orlando seeks motivated team members for a fast-paced retail role that blends guest service with sales. You will greet guests, answer questions, assist with payments, and maintain an organized store in line with visual standards.

The position offers flexible hours and opportunities to create memorable experiences while upholding Hard Rock's values and customer-first approach. Responsibilities include cash handling, POS transactions, restocking, and keeping the shop clean and