Cafe Retail Guest Experience Specialist

Hard Rock Cafe; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Hard Rock Cafe in Las Vegas is seeking a customer-focused team member to greet guests, answer questions, and manage sales at the POS. You will handle cash, assist guests, and maintain a clean, organized store while delivering memorable experiences.

The role emphasizes friendly service, product knowledge, and active engagement to meet guests' needs. A fast-paced environment requires composure, organization, and a welcoming attitude toward guests.

Qualifications

• Ability to stay calm in a fast-paced setting.
• Strong organizational skills, attention to detail, and urgency.
• Positive, friendly demeanor with guests.

Responsibilities

• Greet guests and answer questions politely.
• Answer the phone and assist customers as needed.
• Process sales transactions using a point-of-sale system and handle cash.
• Maintain accurate cash drawer balances and ensure proper payment handling.
• Direct guests to areas and facilities as needed; assist with store navigation.
• Demonstrate product knowledge and upsell related items.
• Maintain clean and organized store and keep stock levels adequate.

Skills

Calm under pressure

Organizational skills

Guest-focused attitude

Job description

Hard Rock Cafe in Las Vegas is seeking a customer-focused team member to greet guests, answer questions, and manage sales at the POS. You will handle cash, assist guests, and maintain a clean, organized store while delivering memorable experiences.

The role emphasizes friendly service, product knowledge, and active engagement to meet guests' needs. A fast-paced environment requires composure, organization, and a welcoming attitude toward guests.