Cafe Operations Manager: Lead, Mentor & Grow

Seminole Hard Rock Support Services; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Job summary

Seminole Hard Rock Support Services is seeking a Cafe Operations Manager responsible for managing the cafe’s P&L and leading a high-volume, casual- themed restaurant operation. You will coach hourly staff to deliver top-tier service while maintaining brand standards and financial targets.

You will partner with senior leadership to optimize labor, budgets, and cross-department collaboration, ensuring guest satisfaction and brand integrity across all cafe activities.

Qualifications

• 3+ years in a Restaurant Operations Managerial role with high-volume exposure.
• Experience in casual-theme, full-service restaurant environments preferred.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Mentor and coach hourly staff into Hard Rock brand ambassadors and customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Run a department and/or cost center successfully.
• Collaborate with all departments to ensure adherence to brand standards and processes.
• Support senior management in attracting and retaining top talent and placing staff to maximize impact.
• Uphold brand standards and seek opportunities to grow retail sales through staff and guest interactions.

Skills

Budgeting & P&L

Staff development

Labor scheduling

Brand standards

Customer service

Communication

English fluency

Job description

Seminole Hard Rock Support Services is seeking a Cafe Operations Manager responsible for managing the cafe’s P&L and leading a high-volume, casual- themed restaurant operation. You will coach hourly staff to deliver top-tier service while maintaining brand standards and financial targets.

You will partner with senior leadership to optimize labor, budgets, and cross-department collaboration, ensuring guest satisfaction and brand integrity across all cafe activities.