Cafe Operations Lead — Brand & Guest Experience

Seminole Hard Rock; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Seminole Hard Rock Baltimore is seeking an Operations Manager to lead a high-volume casual-themed cafe and Rock Shop environment. You will oversee financials, labor, and guest service standards to drive performance and guest satisfaction.

You will mentor hourly staff, partner with senior leadership, and implement brand standards while pursuing opportunities to grow retail and cafe sales. A strong coaching mindset and team leadership are essential.

Qualifications

• 3+ years in an Operations Managerial role in a high-volume casual-themed, full-service restaurant.
• Ability to mentor hourly staff and drive guest service.
• Strong communication and problem-solving skills.
• Experience managing labor schedules and P&L responsibilities.

Responsibilities

• Demonstrate financial comprehension of the cafe's budget and P&L.
• Serve as a mentor and coach to develop hourly staff into Hard Rock brand ambassadors and industry leading customer service stewards.
• Manage labor schedules in line with the cafe's budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across all departments to support team execution of systems and processes to meet brand standards.
• Support senior management in attracting and retaining top talent in the market.
• Drive guest satisfaction and brand standards through staff performance and guest interactions.
• Define goals and expectations for team members using performance review tools and accountability measures.

Skills

Out of the box ideas

Customer service mindset

Communication skills

Business acumen

Problem solving

Active listening

Comprehension

Job description

Seminole Hard Rock Baltimore is seeking an Operations Manager to lead a high-volume casual-themed cafe and Rock Shop environment. You will oversee financials, labor, and guest service standards to drive performance and guest satisfaction.

You will mentor hourly staff, partner with senior leadership, and implement brand standards while pursuing opportunities to grow retail and cafe sales. A strong coaching mindset and team leadership are essential.