Cafe Operations Manager: Lead High-Impact Service

Hard Rock Cafe International; Honolulu (HI); On-site; USD 55,000 - 85,000; Full time

Job summary

Hard Rock Cafe International is seeking an experienced Cafe Operations Manager to oversee P&L, uphold brand standards, and drive restaurant performance in a high-volume casual-service setting. You will mentor hourly staff, manage labor budgets, coordinate across departments, and deliver exceptional guest experiences while maintaining core values of the Hard Rock brand.

The role emphasizes leadership, strategic planning, and a strong focus on guest satisfaction, with opportunities to influence

Qualifications

• 3+ years in a restaurant operations managerial role with high-volume exposure.
• Experience in a casual-themed, full-service restaurant.
• Ability to mentor and coach hourly staff to brand standards.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Mentor and coach hourly staff to develop Hard Rock brand ambassadors.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Partner across departments to ensure consistent execution of systems and processes.
• Support senior management in attracting and retaining talent and driving guest satisfaction.

Skills

Leadership

Communication

Budgeting

Staff development

Customer service

Problem solving

English fluency

Job description

Hard Rock Cafe International is seeking an experienced Cafe Operations Manager to oversee P&L, uphold brand standards, and drive restaurant performance in a high-volume casual-service setting. You will mentor hourly staff, manage labor budgets, coordinate across departments, and deliver exceptional guest experiences while maintaining core values of the Hard Rock brand.

The role emphasizes leadership, strategic planning, and a strong focus on guest satisfaction, with opportunities to influence