Cafe Operations Manager – Brand Standards & Team Growth

Hard Rock Hotel & Casino Ottawa; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Job summary

Hard Rock International is seeking an Operations Manager to lead our high-volume cafe and ensure brand standards are met. You will manage P&L, mentor hourly staff, optimize labor, and partner with departments to deliver exceptional guest experiences.

This role requires strong leadership, clear communication, and a passion for hospitality. As part of the Hard Rock team, you will drive brand-aligned service, coach staff, and contribute to ongoing improvements to guest satisfaction and operational

Qualifications

• 3+ years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
• Demonstrates strong leadership and coaching abilities to develop hourly staff into brand ambassadors.
• Excellent written and verbal communication and strong business acumen.
• Ability to diagnose issues, propose solutions, and implement effective improvements.
• Clear, professional written and spoken communication; comfortable presenting to groups.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Mentor and coach hourly staff to align with Hard Rock brand standards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Lead a department and/or cost center to meet or exceed objectives.
• Collaborate with departments to ensure consistent execution of systems and processes.
• Support senior management in building a high-performing hourly team.
• Drive retail sales through staff and guest interactions while upholding brand standards.
• Foster exceptional customer service and guest satisfaction aligned with brand.
• Ensure standards of service meet brand expectations and guest needs.

Skills

Creative mindset

Customer service

Verbal communication

Business acumen

Problem solving

Communication skills

Technical language

Public speaking

English fluency

Job description

Hard Rock International is seeking an Operations Manager to lead our high-volume cafe and ensure brand standards are met. You will manage P&L, mentor hourly staff, optimize labor, and partner with departments to deliver exceptional guest experiences.

This role requires strong leadership, clear communication, and a passion for hospitality. As part of the Hard Rock team, you will drive brand-aligned service, coach staff, and contribute to ongoing improvements to guest satisfaction and operational