Cafe Operations Manager - High-Volume Guest Experience

Seminole Hard Rock Hotel & Casino; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Hard Rock Cafe Orlando is seeking an experienced Operations Manager to lead cafe operations, focusing on guest satisfaction and brand standards. You will oversee P&L, labor, and service delivery while developing hourly staff into brand ambassadors.

The role requires 3+ years in a high-volume casual-full-service restaurant, strong communication, problem-solving, and a passion for team development. This position offers comprehensive benefits and opportunities to influence guest experiences.

Qualifications

• 3+ years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.

Responsibilities

• Demonstrate financial comprehension of the cafe budget and P&L.
• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Run a department and/or cost center to meet brand standards and objectives.
• Partner across departments to ensure consistent execution of systems and processes.
• Foster an environment of customer service where guests are prioritized and brand standards are upheld.

Skills

Strong communication

Problem solving

Staff development

Job description

Hard Rock Cafe Orlando is seeking an experienced Operations Manager to lead cafe operations, focusing on guest satisfaction and brand standards. You will oversee P&L, labor, and service delivery while developing hourly staff into brand ambassadors.

The role requires 3+ years in a high-volume casual-full-service restaurant, strong communication, problem-solving, and a passion for team development. This position offers comprehensive benefits and opportunities to influence guest experiences.