Senior Café Operations & Guest Experience Lead

100 Hard Rock Int'l USA, Inc; San Francisco (CA); On-site; USD 106,000 - 156,000; Full time

Job summary

Hard Rock International in the United States is seeking an Assistant General Manager to support the General Manager in upholding brand standards and achieving owners' objectives in the Cafe. This senior leader will drive asset management, financial performance, and guest satisfaction while mentoring junior management.

You will work with Sales to execute the Cafe Sales & Marketing plan, recruit and develop a high-performing team, and ensure consistent execution of systems and processes to deliver

Qualifications

• 10+ years in hospitality with restaurant operations.
• Bachelor’s degree in Business or related field.
• Entrepreneurial leadership preferred.

Responsibilities

• Uphold brand standards and owner objectives; lead cafe operations.
• Collaborate with sales to execute cafe plans and growth.
• Develop and coach management staff; drive KPIs.
• Ensure guest satisfaction and staff development.

Skills

Leadership

Interpersonal skills

Communication

Cross-functional

Education

Bachelor's degree

Job description

Hard Rock International in the United States is seeking an Assistant General Manager to support the General Manager in upholding brand standards and achieving owners' objectives in the Cafe. This senior leader will drive asset management, financial performance, and guest satisfaction while mentoring junior management.

You will work with Sales to execute the Cafe Sales & Marketing plan, recruit and develop a high-performing team, and ensure consistent execution of systems and processes to deliver