Cafe Operations Manager — Brand Standards & Guests

141 Hard Rock Cafe International (STP) Inc; Baltimore (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino in Baltimore is seeking an experienced Operations Manager to oversee cafe operations, manage the P&L, and uphold Hard Rock brand standards.

You will mentor hourly staff, optimize labor schedules, and partner across departments to deliver guest-first service while driving cost efficiency and growth. The role requires strong budgeting, leadership, and communication skills, with a focus on learning and development to retain top talent.

Qualifications

• 3+ years in an Operations Managerial role in high-volume casual dining.
• Strong budget and P&L understanding.
• Excellent communication and leadership skills.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff into Hard Rock brand ambassadors.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across departments to ensure brand standards and processes are followed.
• Foster guest-focused service and staff engagement.

Skills

Budgeting

Leadership

Communication

Staff Development

P&L Understanding

Customer Service

English Proficiency

Job description

Seminole Hard Rock Hotel & Casino in Baltimore is seeking an experienced Operations Manager to oversee cafe operations, manage the P&L, and uphold Hard Rock brand standards.

You will mentor hourly staff, optimize labor schedules, and partner across departments to deliver guest-first service while driving cost efficiency and growth. The role requires strong budgeting, leadership, and communication skills, with a focus on learning and development to retain top talent.