Cafe Operations Manager — Lead Brand Standards & Growth

Seminole Hard Rock Hotel & Casino; Honolulu (HI); On-site; USD 90,000 - 120,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino in Honolulu, Hawaii is seeking an Operations Manager to lead the cafe's daily operations and financial performance. You will mentor hourly staff, uphold brand standards, and partner with senior management to maximize guest satisfaction and revenue.

Responsibilities include managing labor and costs, ensuring compliance with policies, and developing teams through coaching and learning programs.

Qualifications

• 3+ years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
• Excellent verbal and written communication skills.
• Strong business acumen and budgeting experience.
• Fluency in English; multiple language abilities a plus.

Responsibilities

• Oversee departmental P&L and manage budgets.
• Mentor hourly staff and develop brand ambassadors.
• Coordinate across departments to maintain brand standards.
• Schedule labor in line with the cafe's budget and forecast.
• Drive guest satisfaction and ensure consistent service quality.

Skills

Excellent communication

Team leadership

Problem solving

Multi-language abilities

Job description

Seminole Hard Rock Hotel & Casino in Honolulu, Hawaii is seeking an Operations Manager to lead the cafe's daily operations and financial performance. You will mentor hourly staff, uphold brand standards, and partner with senior management to maximize guest satisfaction and revenue.

Responsibilities include managing labor and costs, ensuring compliance with policies, and developing teams through coaching and learning programs.