Cafe Guest Experience & Sales Specialist

Seminole Hard Rock Hotel & Casino; Honolulu (HI); Presencial; USD 32.000 - 48.000; Jornada completa

Descripción de la vacante

Seminole Hard Rock Hotel & Casino in Honolulu, HI is seeking a customer-focused associate to greet guests, answer questions, process sales via POS, and maintain cash drawer accuracy. You will build product knowledge, identify guest needs, and execute suggestive selling while keeping shelves stocked and welcoming.

The role emphasizes delivering memorable guest experiences, maintaining store standards, and contributing to a strong team environment in a fast-paced hospitality retail setting.

Formación

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Responsabilidades

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

Conocimientos

Guest service

Cash handling

Sales

Organization

Communication

Descripción del empleo

Seminole Hard Rock Hotel & Casino in Honolulu, HI is seeking a customer-focused associate to greet guests, answer questions, process sales via POS, and maintain cash drawer accuracy. You will build product knowledge, identify guest needs, and execute suggestive selling while keeping shelves stocked and welcoming.

The role emphasizes delivering memorable guest experiences, maintaining store standards, and contributing to a strong team environment in a fast-paced hospitality retail setting.