Cafe Operations Leader: Elevate Guest Experience

Seminole Hard Rock Hotel & Casino; Honolulu (HI); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Seminole Hard Rock Hotel & Casino is seeking a Cafe Operations Manager who will oversee the cafe’s P&L and labor budgeting while upholding brand standards and guiding senior leadership in achieving business objectives.

The role requires developing hourly staff into brand ambassadors, coordinating with cross-functional teams, and driving guest satisfaction and service excellence in a high-volume cafe within a premier casino environment.

Formación

• 3+ years in an Restaurant Operations Managerial role with high-volume exposure in a casual- themed, full- service restaurant.

Responsabilidades

• Manage department P&L and labor schedules within budget.
• Uphold brand standards and coach hourly staff.
• Develop team mentors and learning programs.
• Collaborate across departments to ensure guest satisfaction.
• Drive retail and cafe service excellence.

Conocimientos

Out of the box thinking

Communication skills

Problem solving

Team leadership

English fluency

Descripción del empleo

Seminole Hard Rock Hotel & Casino is seeking a Cafe Operations Manager who will oversee the cafe’s P&L and labor budgeting while upholding brand standards and guiding senior leadership in achieving business objectives.

The role requires developing hourly staff into brand ambassadors, coordinating with cross-functional teams, and driving guest satisfaction and service excellence in a high-volume cafe within a premier casino environment.